Order will be shipped within 2 to 3 working days after payment confirmation unless informed via email or SMS otherwise.

Order will be shipped via NinjaVan, delivery time frame is as follows:

East Malaysia - 2 to 3 working days.

West Malaysia - 4 to 5 working days.

Enjoy Same Day Delivery (between 9am – 12pm) if you place your order:

Otherwise, receive your order the following working day.

Only orders placed on a working day are entitled to next working day delivery.

If you place your order on Saturday (after 12pm) or Sunday, you may only receive it on Monday.

If you place your order on a Public Holiday, you may only receive it on the next working day.

Pet Haven online store return & exchange policy lasts from 7 to 14 days from the delivered date and subject to the reason of return. If 7 to 14 days have gone by since your purchase, unfortunately, we cannot offer you an exchange or refund.

• Change of mind within 7 days

• Product defect within 14 days

• Received the wrong item within 14 days

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Opened canned or package pet food

• Opened and consumed canned or package pet food that is less than 80% of the original content.

• Hygiene, health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the bank account you provided within 7 days from the approved date.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pethaven098@gmail.com

Only regular priced items may be returned, exchanged or refunded. Unfortunately, clearance, sale items or change of mind cannot be returned, exchanged or refunded.